Why we need to think out of the box

Screen Shot 2014-11-16 at 7.02.00 PMI currently work in social media and was a community manager for 2 years. I’m also in an agency meaning that the social media and community management work is done on request of clients.

There is no end to websites capturing cool moments of Community Management. Think CM Hall of Fame (French) or even this article I read today (also in French). Of course Twitter and social media in general are always quick to pick up on and point at the fails of community management, whilst companies themselves don’t miss an occasion to document how far they can take awesome customer service, enter KLMContinue reading